Ground on continuous development and innovative approaches,as ELS Lift,our primary purpose is to meet the demands of our customers about after sale training,spare parts procurement,technical service and to keep the customer satisfaction on the top level.
ELS Lift works based on %100 customer satisfaction principle,by analyzing our customers’ demands and expectations,our aim is to prevent possible dissatisfactions and for this purpose we put emphasis on reliability,privacy and honesty principles also, being impartial and clear in all relations.
Moreover,by working based on productivity and continuous improvement culture, ELS Lift built a framework that prioritize team work.With the power of our expert staff and all ELS Lift Family we provide high quality,confidental,quick,flexible and solution oriented after sales service to our worldwide customers and dealers within the frame of competitive pricing policy.
While our production and service HQ is located in Bursa,with our service network in İstanbul and Ankara,we provide efficient after sales service to our customers throughout the country.Via our dealers located in Germany,France and Russia,we provide after sales services to our customers located in Europe,Russia and in Turkic Republics.Another purpose of the ELS Service is to give spare parts cargo guarantee in two days,in this way,our company minimizes the procurement time.Besides, thanks to our quick service,we are planning to minimize our customers’ work and time loss.
Our priority in our spare parts service is to constitute confidence and to keep our quality on the top level.We attach importance to customer satisfaction and we maintain our services in this way.You can procure the part you need in ELS Lift constitution.And if you experience any malfunction in the part you procured,you can get in contact with us and arrive a solution.Spare parts service ensures your machine to continue its productivity and helps you to have maximum gainings from your machine.Our team is ready to help you to keep your equipment at hight performance level.You can benefit from all kinds of support including our current technical support,spare parts,training and new products/service information.
ELS Lift provides service,safety and parts trainings, in order to help you to operate and use your machine properly,optimize its productivity and reduce the downtime.
The design of the machine makes it easier to access to the components,and this makes it easier to give information about how to use and maintenance. ELS Lift Corporation provides trainings in different categories,including occupational health and safety training ,working at height training, machine operating and maintenance training, authorized service and dealer technical training.
We implement all these trainings, in our production plant,service HQ or in our customer’s area with proper conditions, accordance with the demands.
Damage to some parts may result from the use of your machine. In addition to periodical maintenance, all parts of your brand machine are examined in detail without any financial difficulties. The hydraulic installation, electrical installation and mechanical parts of the machines are checked for compliance with ELS Lift standards. After the critical evaluation of the machine condition, the price and situation determinations that are specially studied are submitted to the customer's approval. Revision service is started in accordance with the procedures determined by the customer. All parts of the machine are taken to paint process by ELS Lift expert team and the machine assembly is completed by replacing the parts that need to be replaced with the originals. During the assembly process, the paths followed during the installation of the zero machine, which is out of series production, are followed. All transactions are subject to final checks and tests after being recorded. The machined machines are delivered according to CE standards and supported by 1 year ELS Lift guarantee and delivered to the customer.